Discussion answers chapter 11 operations management

Examples would include the kitchen segment at a fast-food restaurant or the laboratory for specimen analysis at a hospital. What strategic questions do firms need to deal with when being involved in global operations?

Figure illustrates this by showing that the vice president of each of these functions reports directly to the president or CEO of the company. Why is focus so important when managing services? High contact segments are those parts of the operation where the customer is present, such as the service area of the post office or the dining area of a restaurant.

Inevitably there will be points of conflict between managing today and building for the future. Service organizations, on the other hand, produce intangible products that cannot be produced ahead of time.

What are the problems that might be faced in formulating an operations strategy? How might they affect its management? It is difficult to tell whether these companies are actually manufacturing or service organizations. Why is it strategically important to understand global capacity and industry capacity?

These differences are shown in Table A barber shop may sell its own line of hair care products. What are the threats that many service organizations face in terms of competition? This is equally true of service organizations.

Consider a restaurant or a barber shop, where the customer is present during the creation of the service. Managing service operations To what extent are there major differences between manufacturing and service operations? What is the main difference between a push and pull system? What factors in their own market position might influence an organization on their approach to managing supplier relationships?

They are most like manufacturing organizations yet they provide a service. Customer contact occurs through distributors or retailers. Discuss the Hill model and the Brown and Blackmon Resonance approach to forming operations strategy.

Is the answer to the future challenges increased globalization or networked individual national entities? Apply any fiveapproaches to scheduling to an organization of your choice and explain what were the challenges you faced in doing so.The authors of The Definitive Guide to Manufacturing and Service Operations define operations management and explain why it's critical to the success of any company.

This chapter is from the and Managing How Products and Services Are Produced Learn More Buy. Discussion Questions. What are some characteristics of operations. Learn operations management chapter 11 with free interactive flashcards.

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Discussion Questions.

Operations Management Defined

Click on the tabs below to view the content for each chapter. Chapter 1; Chapter Managing service operations. With which other organizational functions must operations management work to address future challenges, and. Sample Questions for the textbook titled "Operations Management, 10th ed." by Heizer & Render selected for your study.

After reading each chapter, practice these sample questions. If you get many wrong answers, you are suggested to enhance your reading comprehension of the chapter.

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Discussion answers chapter 11 operations management
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